Homery Returns & Refunds Policy

At Homery, we want you to be completely satisfied with your purchase. That’s why we’ve created a clear and comprehensive Return Policy to guide you through the process, ensuring a smooth and transparent experience.

General Return Guidelines

Return Period: You have 60 days from the date of delivery to return most items. After 60 days, items are no longer eligible for return.
Condition of Items: Items must be in new, unused condition with all original packaging, parts, and accessories. Items that have been installed or used may not be eligible for return or may incur a restocking fee.
Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required to initiate a return.

Steps to Initiate a Return

1. Contact Customer Support
Before returning any item, contact our Customer Service team via Live Chat, the Online Support Ticket System, or by calling (888) 800-8050 to obtain a Return Merchandise Authorization (RMA) number.

2. Prepare the Item
Securely package the item in its original box with all accessories and manuals. Include the RMA number in or on the package.

3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on Homery’s part (e.g., incorrect item or defective product). Shipping fees are non-refundable.

4. Inspection and Refund
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method.

Return Eligibility and Exclusions

Custom Orders: Non-refundable unless damaged or defective.
Large Appliances: Opened or used items may incur a restocking fee of up to 10%. Installed appliances cannot be returned unless they are defective or damaged.
Clearance and Final Sale Items: Cannot be returned.
Damaged or Defective Products: Notify us within 48 hours of delivery. We will arrange a replacement or refund, and cover the return shipping.

Non-Returnable Items

Custom-built products
Final sale/clearance items
Opened large appliances
Installed items
Gift cards

Exchanges and Restocking Fees

Exchanges: Contact our Customer Support Team to request an exchange. Exchanges are subject to availability. If the item is unavailable, we will process a refund or offer an alternative.
Restocking Fees: Opened or used large appliances may incur a restocking fee of up to 10%. Unopened, new items have no restocking fee.

Refunds

Refunds are processed within 7-10 business days once the returned item is received and inspected.
Refunds are issued to the original payment method used for the purchase.
Shipping and handling fees are non-refundable.

Order Cancellation Policy

We understand that plans change and you may need to cancel your order.

Before Shipment: You may cancel your order at no charge.
After Shipment: Once your order has shipped, it cannot be canceled. However, you can initiate a return once the item is delivered.

Return Policy FAQs

Can I cancel an order after it’s been shipped?
Unfortunately, once your order has been shipped, it cannot be canceled. However, you can initiate a return after delivery. Please refer to our Return Policy for details.

How will I receive my refund?
Refunds are issued to the original payment method used for the purchase. You’ll receive your refund within 7-10 business days after the item has been inspected and approved.

Are there any cancellation fees?
No cancellation fees apply if the order is canceled before shipping. If the order has shipped, you may be responsible for return shipping and any applicable restocking fees.

Return Policy