Order and Shipping Confirmation

Everything You Need to Know After You Place an Order with Homery

At Homery, we want you to feel confident and informed every step of the way — from the moment you place your order to the day your appliance is up and running in your home. Here’s what you can expect:

---

Email Confirmation

Once your order is placed, you will receive an email confirmation containing all the details of your purchase.

• Check Your Inbox: Make sure to check your spam or junk folders if you don’t see the confirmation email in your inbox.

• Order Summary: Review your order details carefully and contact us if there are any discrepancies.

---

Shipping Notification

When your order ships, you will receive a shipping confirmation email that includes:

• Tracking Information: Track your shipment online through the carrier’s website.

• Delivery Updates: Stay informed about the progress of your delivery and plan accordingly.

---

Post-Delivery Support

Product Setup

• Manuals: Refer to the included product manuals for detailed setup instructions.

• Need Help? Our customer support team is available to assist you with any setup questions or issues.

Satisfaction Follow-Up

We want to make sure you’re completely satisfied with your new appliance.

• Feedback Request: We may reach out to you after delivery to gather feedback about your experience.

• Help Us Improve: Your feedback helps us continue to provide the best possible service.

---

Product Registration

Why Register?

Registering your product is essential:

• Important Updates: Receive information about product updates, service reminders, and recalls.

• Warranty Activation: Registration helps activate your warranty and can expedite future claims.

How to Register

• Online Registration: Visit our Product Registration Page to register your product easily.

• Details Needed: Have your product’s model number, serial number, purchase date, and contact information ready.

---

Warranty Claims

Filing a Claim

If you experience any issues with your product:

• Contact Us: Reach out to our customer support team at 888-800-8050 or support@homery.com.

• Information Required: Provide proof of purchase, product details, and a clear description of the issue.

Finding Your Serial Number

• Location: Usually found on the back, bottom, or inside of the product on the rating plate.

• Manual Reference: Check your product manual for the exact location.

• Online Help: Visit our How to Find Your Serial Number page for step-by-step instructions.

Resolution Process

• Assessment: Our team will evaluate whether your issue is covered under warranty.

• Service: If covered, we’ll arrange for repair or replacement as needed.

---

Requesting Parts & Services

Ordering Replacement Parts

• Availability: Find and order replacement parts directly from our website.

• Process: Visit our Parts Request page or contact our support team for assistance.

Requesting Services

• Contact Us: For service requests, reach out to our customer support team.

• Details Needed: Provide your order number, product details, and a description of the issue.

• Service Options: We offer both in-home repairs and service center repairs, depending on your product and location.