Help & FAQs

Your Go-To Resource for All Things Homery

At Homery, we’re committed to making your shopping experience as smooth and satisfying as possible. Whether you’re browsing products, placing an order, or looking for assistance with an appliance, this comprehensive FAQ covers it all. If you don’t find the answer you need, our team is always ready to help through Live Chat or our Online Support Ticket System.

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General Questions

How do I create an account, reset my password, or update my information?
Please visit accounts.homery.com to manage your account details, reset your password, and update your information securely.

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Shipping & Delivery

What are your shipping options?
We offer several shipping options to suit your needs:

• Curbside Delivery

• In-Home (Threshold) Delivery

• White-Glove Delivery, which includes unpacking and placement of the product.

How long does shipping take?
Shipping times vary by product availability and location. Most standard orders are processed within 1-2 business days. Delivery usually takes 3-7 business days, depending on your area.

Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can also log in to your Homery account to track your order’s progress.

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Warranty and Service

Do your products come with a warranty?
Yes. All Homery products include manufacturer warranties, and we offer extended protection plans for added peace of mind. Warranties typically cover parts and labor for a set period.

How do I make a warranty claim?
Contact our Customer Service team through Live Chat or the Online Support Ticket System. Please have your order details and a description of the issue ready.

Do you provide LP Conversion Installation?
LP (liquefied petroleum) gas conversion is not part of our standard installation services. For LP conversion, we recommend consulting a licensed professional who specializes in gas installations to ensure compliance with safety regulations and manufacturer requirements. If you’re unsure about your installation needs, please contact us directly.

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Orders & Payments

What payment methods do you accept?
We accept:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

• ACH Payments

• Wire Transfers

• Purchase Orders (for approved business accounts)

• Check Payments

How do I apply a discount or promotion code?
At checkout, enter your code in the designated field and click “Apply” to see your updated total.

Can I make bulk purchases or set up a business account?
Yes! We offer wholesale pricing and business accounts for Pro Advantage members and bulk buyers. Contact our Customer Service team or sign up for a business account to get started.

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Returns and Refunds

What is your return policy?
Most items are eligible for a 60-day return if they are unused, in original packaging, and in resellable condition. Custom orders and certain appliances may be subject to restocking fees.

How do I initiate a return?
Contact Customer Service through the Online Support Ticket System or Live Chat to receive a return authorization number (RMA) and instructions.

How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to your original payment method.

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Rewards and Referrals

How does the Homery Rewards Program work?
The Homery Rewards Program allows you to earn points on every purchase, redeemable for future discounts or rewards.

How can I refer a friend to Homery?
Share your unique referral link through the Homery Referral Program. Both you and your friend will earn rewards or discounts for every successful referral.

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Pro Advantage & Exclusive Membership

What is the Homery Pro Advantage Program?
A membership designed for business customers like contractors, developers, and property managers. Benefits include exclusive pricing, express service, and dedicated account management.

What are the benefits of the Homery Exclusive Membership?
Enjoy extended return policies, free basic installation, priority customer support, and double rewards points on every purchase.

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Need More Help?

If you need assistance with your account (including creating or managing your profile, resetting your password, or updating your details), please visit:

👉 accounts.homery.com

For all other questions, reach out via Live Chat or the Online Support Ticket System.

Homery — making every step of your appliance purchase smooth, reliable, and stress-free.