Order Cancellation Policy

At Homery, we understand that sometimes plans change. That’s why we’ve made our cancellation process straightforward and transparent, so you can shop with confidence. Here’s what you need to know:

---

How to Cancel an Order

If you need to cancel an order, please contact our Customer Service team as soon as possible:

• Call: (888) 800-8050

• Email: support@homery.com

Be sure to provide your order number and let us know that you wish to cancel your order. Our team will assist you with the cancellation process and confirm the details.

---

Cancellation Policy

1. Timing

• Before Shipment:
  Orders that have not yet shipped can be cancelled and will be fully refunded.

• After Shipment:
  If your order has already shipped, it cannot be cancelled. Instead, please refer to our Returns Policy to initiate a return for a refund.

---

2. Special Orders

• Non-Cancellable:
  Custom or special-order items cannot be cancelled once the order has been placed. These items are made or ordered specifically for you and cannot be returned or refunded.

---

3. Refunds

• Processing Time:
  Refunds for eligible cancellations will be processed within 7–10 business days of the cancellation being confirmed.

• Method:
  Refunds will be issued to the original method of payment used at the time of purchase.

---

Questions?

If you have any questions or need assistance with your cancellation request, please don’t hesitate to contact us. Our Customer Service team is here to help ensure your shopping experience is as smooth and stress-free as possible.