At Homery, we prioritize your satisfaction. If you're not completely satisfied with your purchase, our return policy makes the process simple.
Return Window
- Duration: Returns are accepted within 30 days of delivery.
- Condition: Items must be in original condition and packaging.
Proof of Purchase
- Requirement: A receipt or proof of purchase is necessary for all returns.
Return Process
1. Initiate Return:
- Contact: Email support@homery.com or call 888-800-8050.
- Details: Provide your order number, item details, and reason for return.
2. Return Authorization:
- Approval: Receive a Return Merchandise Authorization (RMA) number and instructions.
3. Shipping:
- Packaging: Pack items securely with all original packaging and accessories.
- Labeling: Mark the RMA number on the package.
Return Shipping Costs
- Responsibility: Customers are responsible for return shipping costs unless the item was damaged or defective upon receipt.
Inspection and Refund
- Processing: Refunds or exchanges are processed promptly after inspecting the returned item.
- Refund Method: Refunds are issued to the original payment method.
Non-Returnable Items
- Custom Orders: Custom-made or special-order items.
- Final Sale Items: Items marked as “Final Sale” are non-returnable.
Damaged or Defective Items
- Inspection: Check your order upon receipt and notify us immediately of any damages or defects.
- Resolution: We will arrange a return, replacement, or refund for confirmed damaged or defective items at no additional cost.
Contact Information
For questions or to initiate a return, please contact us at:
Homery
1870 Bath Ave,
Brooklyn, NY 11214
Phone: 888-800-8050
Email: support@homery.com
Terms and Conditions
- Eligibility: The item must be identical, including model number, color, and warranty.
- Timing: Price match requests must be made at the time of purchase.
- Exclusions: Exclusions apply to clearance items, special promotions, custom products, and membership-based pricing.
If you’d like to speak with a Homery sales associate, our knowledgeable team is ready to assist you with any inquiries about products, pricing, or your specific project needs.
To connect with a sales associate, you can:
• Call us directly at (888) 800-8050
• Use our Live Chat: Click the chat icon on the bottom right corner of our website.
• Submit a request through our Online Support Ticket System and one of our sales associates will get back to you as soon as possible.
Our team is here to provide personalized service and help you find the best appliances for your home or business.
Return Policy
At Homery, we strive to ensure you are completely satisfied with your purchase. If for any reason you need to return an item, we offer a 30-day return policy on most products. Below, you’ll find the details of our return policy, including how to initiate a return, eligibility requirements, and any applicable fees.
General Return Guidelines:
• Return Period: You have 30 days from the date of delivery to return most items. After 30 days, items are no longer eligible for return.
• Condition of Items: To be eligible for a return, the item must be in new, unused condition with all original packaging, parts, and accessories. Items that have been installed or used may not be eligible for return or may incur a restocking fee.
• Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required to initiate a return.
Steps to Initiate a Return:
1. Contact Customer Support: Before returning any item, please contact our Customer Service team via Live Chat, Online Support Ticket System, or call us at (888) 800-8050 to obtain a Return Merchandise Authorization (RMA) number.
2. Prepare the Item: Ensure the item is securely packaged in its original box with all accessories and manuals. Include the RMA number in or on the package.
3. Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on Homery’s part (such as receiving the wrong item or a defective product). Shipping fees are non-refundable.
4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method.
Return Eligibility and Exclusions:
• Custom Orders: Custom-built or special-order items are non-refundable unless they arrive damaged or defective.
• Large Appliances: Large appliances that have been opened or used may incur a restocking fee of up to 10%. Items that have been installed cannot be returned unless they are defective or damaged.
• Clearance and Final Sale Items: Items marked as final sale or clearance cannot be returned.
• Damaged or Defective Products: If your product arrives damaged or defective, you must notify us within 48 hours of delivery. We will arrange for a replacement or refund and return shipping will be covered by Homery.
Exchanges
If you wish to exchange an item, please contact our Customer Support Team. Exchanges are subject to availability. If the item is not available, we will process a refund or offer an alternative product.
Restocking Fees
In some cases, a restocking fee may apply:
• Up to 10% on large appliances that have been opened or used.
• No restocking fee applies to unopened, new items.
Non-Returnable Items:
• Custom-built products
• Final sale/clearance items
• Opened large appliances
• Installed items
• Gift cards
Refunds
• Refunds are processed within 7-10 business days once the returned item is received and inspected.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping and handling fees are non-refundable.
Need Help?
If you have any questions about the return process or need help with a return, please contact us via Live Chat, Online Support Ticket System, or call us at (888) 800-8050. We’re here to assist you in making the return process as easy as possible.
At Homery, we value your satisfaction and are committed to providing the best customer experience. Please don’t hesitate to reach out to us with any concerns or questions!
Order Cancellation Policy
At Homery, we understand that sometimes plans change, and you may need to cancel an order. Our Order Cancellation Policy outlines the steps you need to take to cancel your order and the conditions under which cancellations are accepted.
How to Cancel an Order
If you need to cancel your order, follow these steps:
1. Contact Customer Service:
• If you wish to cancel an order that has not yet shipped, please contact us as soon as possible via Live Chat, Online Support Ticket System, or call us at (888) 800-8050.
• Provide your order number and the reason for cancellation.
2. Timing Matters:
• If your order has not yet been processed or shipped, we will cancel your order without any fees.
• If your order has already been processed or shipped, it may be too late to cancel. In this case, our Return Policy will apply, and you may need to return the item after it has been delivered.
Cancellation Conditions:
• Before Shipment: Orders canceled before they are shipped can be canceled without penalty. No charges will be applied, and if payment has been made, a full refund will be issued.
• After Shipment: If the order has already been shipped, you will need to follow our return process. Return shipping fees and restocking fees (if applicable) will apply.
• Custom Orders and Special Items: Custom-built or special-order items cannot be canceled once production has started. Please contact us to check the status of custom orders.
Refund Processing
Once your cancellation is confirmed, any payments made will be refunded to your original payment method within 7-10 business days.
Frequently Asked Questions
1. Can I cancel an order after it’s been shipped?
Unfortunately, once your order has been shipped, it cannot be canceled. However, you can initiate a return once the item is delivered. Please refer to our Return Policy for details.
2. How will I receive my refund?
Refunds will be processed back to the original payment method used for the order. You will receive the refund within 7-10 business days after the cancellation is confirmed.
3. Are there any cancellation fees?
No cancellation fees apply if the order is canceled before shipping. However, if the order has shipped, you may be responsible for return shipping and any restocking fees that apply.
If you’d like to speak with a Homery sales associate, our knowledgeable team is ready to assist you with any inquiries about products, pricing, or your specific project needs.
To connect with a sales associate, you can:
• Call us directly at (888) 800-8050
• Use our Live Chat: Click the chat icon on the bottom right corner of our website.
• Submit a request through our Online Support Ticket System and one of our sales associates will get back to you as soon as possible.
Our team is here to provide personalized service and help you find the best appliances for your home or business.
Need Assistance?
Service Hours:
Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: 10:00 AM – 5:00 PM