Order Cancellation
1. Online Cancellation
Steps:
- Log in to your Homery account.
- Navigate to “My Orders.“
- Select the order you wish to cancel.
- Click “Cancel Order” and confirm your cancellation.
Eligibility: Orders can be cancelled online before they are processed for shipping.
2. Contact Customer Service
Steps:
- Call us at 888-800-8050 or email support@homery.com.
- Provide your order number and request cancellation.
Our customer service team will assist you with the cancellation process.
Availability: Orders can be cancelled through customer service up until the time of shipment.
Cancellation Policy
1. Timing
Before Shipment: Orders cancelled before shipment will be fully refunded.
After Shipment: If your order has already shipped, you will need to follow our Return Policy to return the items for a refund.
2. Special Orders
Non-Cancellable: Custom or special-order items cannot be cancelled once the order has been placed.
3. Refunds
Processing Time: Refunds will be processed within 7-10 business days of cancellation.
Method: Refunds will be issued to the original method of payment.
If you’d like to speak with a Homery sales associate, our knowledgeable team is ready to assist you with any inquiries about products, pricing, or your specific project needs.
To connect with a sales associate, you can:
• Call us directly at (888) 800-8050
• Use our Live Chat: Click the chat icon on the bottom right corner of our website.
• Submit a request through our Online Support Ticket System and one of our sales associates will get back to you as soon as possible.
Our team is here to provide personalized service and help you find the best appliances for your home or business.
Need Assistance?
Service Hours:
Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: 10:00 AM – 5:00 PM